Terms of service

I. General Provisions

The QuickLaces online store, available at https://quicklaces.pl, is operated by Mateusz Dziuda, ul. Targowa 161, 95-015 Głowno, Poland (hereinafter referred to as the “Seller”).

These Terms and Conditions are addressed to both Consumers and Entrepreneurs using the Store and define the rules for using the online Store as well as the terms and procedures for concluding Distance Sales Agreements with the Customer via the Store.

The Seller complies with the information obligations pursuant to Article 12 of the Polish Consumer Rights Act and Article 6 of the GDPR. Detailed information is available in these Terms and Conditions, in product descriptions, and in the Privacy Policy.

II. Definitions

Consumer – a natural person who enters into an agreement with the Seller via the Store, where the subject of the agreement is not directly related to their business or professional activity.
Seller – Mateusz Dziuda, ul. Targowa 161, 95-015 Głowno, Poland.
Customer – any entity placing an order through the Store.
Entrepreneur – a natural person, legal entity, or organizational unit without legal personality, to which legal capacity is granted by specific regulations, conducting business activity in their own name who uses the Store.
Store – the online store operated by the Seller at https://quicklaces.pl.
Distance Agreement – an agreement concluded between the Customer and the Seller under an organized system for concluding distance agreements (within the Store), without the simultaneous physical presence of the parties, using exclusively one or more means of distance communication.
Terms and Conditions – this document outlining the rules of the Store.
Order – a declaration of will by the Customer submitted via the Order Form and directly aimed at concluding a Sales Agreement for the Product(s) with the Seller.
Account – the Customer’s account in the Store where data provided by the Customer and information about placed Orders are stored.
Order Form – an interactive form available on the Store’s website allowing for Order placement, especially by adding Products to the Cart and specifying the terms of the Sales Agreement, including delivery and payment methods.
Cart – a part of the Store’s software where selected Products intended for purchase are visible, and which allows for the modification of Order data, especially the quantity of products.
Product – a movable item or service available in the Store that is the subject of a Sales Agreement between the Customer and the Seller.
Sales Agreement – a contract of sale for a Product concluded between the Customer and the Seller via the online Store. Depending on the characteristics of the Product, it may also refer to a contract for services or a work contract.

III. Contact with the Store

Seller’s address: ul. Targowa 161, 95-015 Głowno, Poland
Seller’s email: kontakt@quicklaces.pl
Customer service hours: Monday to Friday, 9:00 a.m. – 4:00 p.m. (CET)
Customers may contact the Seller using the contact details provided above.

IV. Technical Requirements

To use the Store, including browsing the Store's assortment and placing orders, the following are required:

• A terminal device with internet access and a web browser,
  
  
• An active email account,
  
  
• Enabled cookies in the web browser,
  
  
• Acceptance of these Terms and Conditions.

V. General Information

To the maximum extent permitted by law, the Seller shall not be liable for disruptions, including interruptions, in the functioning of the Store caused by force majeure, unlawful actions of third parties, or incompatibility of the online Store with the Customer's technical infrastructure.

Prices for products ordered and shipped within the territory of Poland are displayed in Polish zloty (PLN) and include all applicable taxes (gross prices). For other European Union countries, prices are displayed in euros (EUR) and are also gross prices (including VAT).

The final (total) amount to be paid by the Customer consists of the price of the Product and the cost of delivery (including transport, delivery, and postal service fees), of which the Customer is informed on the Store’s pages during the Order placement process, including at the moment of expressing the will to be bound by the Sales Agreement.

For agreements involving a subscription or ongoing provision of services, the final (total) price includes all recurring payments for the billing period.

Where the nature of the subject of the Agreement does not allow for a reasonable calculation of the final price in advance, information about how the price will be calculated, as well as shipping, delivery, postal, and other costs, will be provided in the Product description in the Store.

Before placing an Order, the Customer is clearly informed about:

• The main characteristics of the Product,
  
  
• The total price (including taxes and delivery costs),
  
  
• The method and timing of delivery,
  
  
• The duration of the contract (if applicable),
  
  
• The possibility and conditions of withdrawal from the agreement.
  
  

This information is presented transparently next to the Product description and again in the order summary before clicking the "Order and Pay" button.

Prior to concluding the agreement, the Seller provides the Consumer with:

• A detailed product description and its features,
  
  
• Information on the total price including taxes and delivery charges,
  
  
• Information on the delivery method, time frame, and payment terms,
  
  
• Information on applicable rights, including withdrawal and complaint procedures.
  
  

This information is available on the Product page and in these Terms and Conditions.

VI. Order Placement Procedure

1. Select the Product to be ordered, then click the “Add to Cart” button (or equivalent).
   
   
2. Complete the Order Form by providing recipient details and the delivery address, selecting the shipping method, and entering invoice data (if different).
   
   
3. Click the “Order and Pay” button.
   Clicking this button constitutes placing an order with an obligation to pay.
   
   
4. Select a preferred payment method and complete the payment (as applicable).
   
   

VII. Payment Methods

• PayU
  
  
• Przelewy24
  
  

Detailed information about available delivery and payment methods is available on the Store website. Payment options are always visible in the cart summary and during checkout.

VIII. Fulfillment of the Sales Agreement

The Sales Agreement between the Customer and the Seller is concluded upon submission of the Order via the Order Form in the Store.

Upon receiving the Order, the Seller promptly confirms its receipt and simultaneously accepts it for processing. Confirmation and acceptance are sent to the Customer via email to the address provided during checkout. This email includes at minimum:

• A statement confirming Order receipt,
  
  
• Acceptance of the Order for processing, and
  
  
• Confirmation of the Sales Agreement.
  
  

At the moment the Customer receives this confirmation email, the Sales Agreement is deemed concluded.

Product delivery is carried out within the European Union only.

The Seller's Order processing time is up to 4 business days, depending on the selected delivery method.

IX. Right of Withdrawal

The Consumer has the right to withdraw from the Sales Agreement within 14 days without providing any reason.

The withdrawal period begins:

• From the date the Consumer or a third party (other than the carrier) receives the Product;
  
  
• If the Agreement covers multiple Products delivered separately – from the receipt of the last Product;
  
  
• For subscriptions or recurring deliveries – from the receipt of the first item.
  
  

Withdrawal must be declared by submitting a written statement to the Seller. Sending the statement before the deadline suffices for meeting the time requirement.

The statement may be submitted:

• Electronically via email to the Seller,
  
  
• Via the Store website,
  
  
• Optionally using the model form provided in Appendix 1 to these Terms and Conditions or the annex to the Polish Consumer Rights Act (not mandatory).
  
  

Upon receiving the withdrawal notice electronically, the Seller shall promptly confirm receipt by email.

If the Consumer withdraws from the Distance Agreement, the Agreement shall be considered void.

The Seller shall refund all payments made by the Consumer (including delivery costs) within 14 days of receiving the withdrawal notice, excluding additional delivery charges exceeding the least expensive delivery option offered.

Refunds will be made using the same payment method used by the Consumer unless expressly agreed otherwise without incurring additional costs.

The Seller may withhold the refund until the Product has been returned or proof of return is provided.

The Consumer shall return the Product without undue delay, no later than 14 days from notifying the Seller of withdrawal. The deadline is met if the item is sent before the 14-day period expires.

The Consumer bears the direct costs of returning the Product and any additional return costs if the Product, due to its nature, cannot be returned by standard postal means.

The Consumer is liable for diminished value resulting from using the Product in a way other than necessary to determine its nature, features, and functionality. Products showing signs of use beyond ordinary inspection are not eligible for return.

The right to withdraw does not apply to agreements:

• For custom-made Products tailored to the Consumer’s specifications,
  
  
• For sealed goods that are unfit for return due to health or hygiene reasons if the seal is broken after delivery,
  
  
• For perishable goods or those with a short shelf life,
  
  
• Where the service has been fully provided with the Consumer’s prior explicit consent and acknowledgment of losing the right to withdraw,
  
  
• Where the price depends on market fluctuations beyond the Seller's control,
  
  
• Where the goods, by their nature, are inseparably mixed with other items,
  
  
• For alcoholic beverages delivered more than 30 days after contract conclusion,
  
  
• For audio/video recordings or software delivered in sealed packaging that was opened after delivery,
  
  
• For newspapers, periodicals, or magazines (excluding subscriptions),
  
  
• For digital content not stored on a physical medium, if performance began with the Consumer’s consent before the withdrawal deadline.
  
  

X. Complaints and Warranty

The Sales Agreement applies exclusively to new Products.

In the event of defects in purchased goods, the Customer is entitled to submit a complaint in accordance with provisions of the Polish Civil Code regarding statutory warranty (rękojmia).
Warranty liability is excluded in contracts with Entrepreneurs.

Complaints should be submitted in writing or electronically using the contact details provided in these Terms or the complaint form available in the Store.

A complaint should ideally include:

• A brief description of the defect,
  
  
• Circumstances and date of its occurrence,
  
  
• Customer’s contact details,
  
  
• The Customer’s request related to the defect (repair, replacement, price reduction, or withdrawal from contract).
  
  

The right to file a complaint is valid for 2 years from the date of Product delivery. Complaints will be reviewed within 14 days of receipt.
Failure to respond within this period implies acceptance of the complaint.

XI. Personal Data in the Online Store

The administrator of Customers’ personal data collected via the Store is the Seller.

Personal data is collected for the purpose of executing the Sales Agreement, and — if the Customer consents — for marketing purposes.

Data may be shared with:

• Delivery companies or intermediaries handling shipment,
  
  
• Payment service providers (e.g., PayU, Przelewy24),
  
  
• Sales platforms such as Allegro (if applicable).
  
  

Customers have the right to access, correct, and update their personal data.

Providing personal data is voluntary, but necessary to conclude a Sales Agreement.

For more information, please refer to our Privacy Policy:
https://quicklaces.pl/polityka-prywatnosci

XII. Final Provisions

Sales Agreements via the Store are concluded in Polish.

The Seller reserves the right to modify these Terms and Conditions for important reasons, such as:

• Changes in the law,
  
  
• Changes in payment or delivery methods.
  
  

Customers will be informed of any changes at least 7 days in advance.

Matters not regulated herein